Ordered the product from the Lilash website and received confirmation the next day it had shipped. I waited for 10 days and had no further update... so I used the UPS tracking number they sent. UPS said that my package had reached my city 5 days prior and was now transferred to the US Post Office for delivery. They could provide no further update.The US Postal Service had no record of receiving the package, so I was stuck.Lilash doesn't follow up on any of this - it's up to the customer to do all package tracking manually, and they send their product through this cheap shipping process that involves a handoff between UPS and USPS so no one can track it from start to finish and no one is accountable to get you what you bought. UPS blames USPS. USPS blames UPS. Lilash just says they're sorry the shippers lost the package. I have no further information and no product.There is no way to contact anyone at Lilash other than email that they say will answer during their business hrs (limited) Mon - Fri. I did write to them, and their response was that they were sorry the Postal Service lost my package. Helpful.I'm now disputing the credit card charge and will not order from Lilash again. I think it's logical to expect a single shipper or at least someone with the accountability to make sure the package makes it through the process to the paying customer. In the Lilash model, that doesn't exist - it's up to the paying customer do all the work to figure out what's going on, and in my case it was all to find out no one knows. In 2018, this is an unacceptable and disappointing experience - there are too many competitors out there, and I'll be purchasing their products from now on.
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