I had high hopes for this watch brand, but my experience was utterly disappointing. The watch I received had a defect; it would stop working every few hours. I thought it was a battery issue and replaced them, but the problem persisted. Utilizing the warranty became a long and frustrating journey. I waited nearly a month for a response about my watch. Their online customer service is inadequate; responses take a week, and follow-ups yield automated replies discouraging further inquiries. I felt like I was pleading for resolution, which was agonizing. After sending my watch for repairs, it was returned still malfunctioning, leading to more disappointment. Their lack of urgency in addressing customer concerns is frustrating. I still await a response regarding my refund request. I feel cheated for purchasing a non-functional product and being misled about a repair that changed nothing. Despite providing evidence and videos of the issue, there has been no resolution. It seems I've been taken advantage of with a faulty product that was advertised as high-quality.
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Lilienthal Berlin – inspiriert vom Lebensgefühl der Hauptstadt. Designed in Berlin, Vielfalt durch Wechselarmbänder...
