I placed an order at the beginning of December which was a gift for Christmas. I received no updates on the order so chased customer services before Christmas and was told my order was delayed with no estimate for when my order would be shipped. Having not been able to obtain a contact number I chased again via email early January. I was eventually advised my order could not be fulfilled and was cancelled, no refund was received. I have requested an alternative watch as this is an outstanding gift and have been told again that my order has been cancelled, having still not received my refund. I am extremely frustrated with the lack of customer service support especially having to wait until emails are responded to and am still getting nowhere with a replacement order or refund. I would not recommend purchasing a watch from this company.
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Lilienthal Berlin – inspiriert vom Lebensgefühl der Hauptstadt. Designed in Berlin, Vielfalt durch Wechselarmbänder...
