Responding to the reply from the company below, I have revisited our correspondence and counted your replies, it appears you count some of your automated email responses from the inbox as a ‘reply’. I believe this is misleading and gives a false impression of a responsive customer service team. Most of the messages I received from your team (after multiple silences) is when I was contacted to ask to remove my negative review. ***UPDATE JANUARY 2ND***After months of no lights appearing (I first placed the order on 17th October) and poor communication, customer services confirmed that my order had been lost and I was issued a refund. This caused delays and inconvenience to my building project. I was contacted by customer services and asked to remove this review. I will not be ordering from Lilly & Lula again. ***UPDATE DECEMBER 6TH***Order placed on October 17th, still no sign. Still abysmal communication from customer services. I am genuinely at a loss over what to do. I have paid this company a huge amount of money and have no idea what is going on. I feel pretty concerned. And still minimal comms.*****************I placed an order for lights on 17th October, there was no indication as to the ridiculously long shipping times, they have still not arrived.I contacted customer services who told me they would arrive by November 14th. They did not. I reached out again and they stopped replying. I reached out on their Instagram, they did not reply.The delay is holding up a building project and I have no idea what is going on.This is the first review I have ever placed on Trustpilot and I’m doing it because (a) I really need these lights (b) I think this might be the worst experience of customer care I’ve had.Please Lilly & Lula, update me as to whether there are any lights on their way. Thanks.
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