DO NOT ORDER from this company. I ordered a throw with matching cushions, and after weeks of waiting, what I can only describe as a furry duvet set arrived from China and the colours of the pillow didn’t even match the ‘throw’. I requested a refund and didn’t get the returns label. When I queried when I would expect to receive the QR code, I was advised that it had been sent and that I was outwith the 7 days return policy and the refund would not be honoured. It was in my junk mail. I explained the situation and that the product does not match the description of what I ordered and still received the same response. I never complain and always feel some people exaggerate when leaving bad reviews, but I had to leave one this time as I paid a lot of money for something I now can’t use. I have subsequently ordered cushions from Temu for £11 and they are of a better quality and a closer match than what I received from Lilly and Lula who were charging £70 for the same product. There was no paper return slip in the package, just a sticky label showing it came from China. Please don’t make the same mistake as me. I bought from them in good faith but the item descriptions on the website don’t match what I received which was misleading.
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