Sadly I have been left frustrated with the quality of a premium priced blanket which is not fit for purpose (leaves fluff all over sofa). The returns link did not work and once this was rectified I was outside of the 15 day returns policy. No response as to my request to exchange product. Expensive mistake on my part. The item has NEVER BEEN USED and was opened only to view product, it remains in packaging as not fit for purpose. AT NO POINT IN ANY COMMUNICATION I HAVE STATED THE PRODUCT WAS USED (if only it was then I wouldn't be writing this!)The reason for my delay in response was because the email was found in my junk folder. A shame an exchange cannot be made for a product that it not useable, this should not be sold as it does not match website description, if the product was fit for purpose, agree a refund not possible, but feel an exception should be made when goods are not able to be used (this is false advertising). The product description is 'merino-wool-blend-blanket-throw-8-colours' so others don't make the same mistake I did.
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