I have been a customer since February 2025, and while I've had some positive interactions, the recent experiences have been disappointing. The last two shipments arrived without any refrigeration, despite the insistence that my medication must be kept cold. After speaking with various representatives, I received scripted responses claiming my medications were safe to use. Here in Georgia, we don't typically experience winter temperatures, which adds to my concern. Although the price has decreased, it raises questions about the safety of receiving medications without proper refrigeration. I was assured the vials were fine, but what other options do I have? The suggested local pickup isn't feasible for me, and I already pay extra to have my prescriptions sent to a nearby store. I've shared my concerns, and the company is aware of the situation. With recent high temperatures, I can only hope for better conditions with my next order.
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