My wife ordered a mosaic owl to give to a friend for Christmas. We expected a glass mosaic structure, but instead received a very cheesy plastic light-up "ornament". It looked very different than the picture and was not at all what we expected. When we asked about returning it, they said we could ship it to CHINA (nevermind they sent it to us from a USA location), freight at our expense. Or, they would give us a 25% credit and we could keep the product. We negotiated the credit up to 35% because of the cost of freight, after discussing with them that the item was misrepresented and they should cover the freight. They were not going to do so.Short story: We will NEVER EVER EVER shop from Lily & Eden again! It was a TERRIBLE experience!
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