I ordered a custom bracelet for my partners birthday with the premise of next day delivery. Unfortunately this did not come to fruition due to delays. Thereafter, I sent 4 emails with no reply and when the company finally did reach out they pacified me and my request in a somewhat belligerent manner. However, upon my 6th email (20 days later than the first and 25 days after my order) an employee called Breanna from the “jewellery team” reached out promptly and very quickly resolved all the ongoing issues. If it wasn’t for Breanna and her great customer service I was preparing to write a 1 star review for lack of communication and missing items. So a big thank you to Breanna, I hope this is seen by management and you are recognised for your service.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
