Review Time
Amazing after sales care from Breanna. I ordered the wrong size chain and she was so helpful making the exchange as easy and stress free as possible. My partner absolutely loved her necklace the quality is stunning. I will happily be ordering again and couldn't recommend enough. Thanks guys.
I got a pair of earrings for Christmas and only got round to using them in February, and when I did open them, I seen they were broke... BUT would still rate everything a 10/10, as the customer service team got a replacement pair sent out asap, whole process was seamless.
Customer support was incredibly helpful when my daughter lost the necklace I'd got her from Lily&Roo and I wanted to get a replacement but with a stronger chain. They went above and beyond and couldn't have done more. I ordered the chain they suggested and my daughter is very happy. Thank you Lily&Roo especially Liv and Breanna.
I got a pair of earrings for Christmas and only got round to using them in February, and when I did open them, I seen they were broke... BUT would still rate everything a 10/10, as the customer service team got a replacement pair sent out asap, whole process was seamless.
I’ve had a gold initial necklace since Nov 2022 which was gifted to me, in this time it has broken twice and obviously is now out of warranty time. Lily and Roo have some lovely jewellery but unfortunately it is not built to last which is the reason for my review. It is not cheap jewellery, and whilst it’s great you can get it fixed within 1 year of purchase, it’s not quality jewellery and won’t last much longer than that. It’s too pricy for the amount of time it will last you in my opinion
I ordered a custom bracelet for my partners birthday with the premise of next day delivery. Unfortunately this did not come to fruition due to delays. Thereafter, I sent 4 emails with no reply and when the company finally did reach out they pacified me and my request in a somewhat belligerent manner. However, upon my 6th email (20 days later than the first and 25 days after my order) an employee called Breanna from the “jewellery team” reached out promptly and very quickly resolved all the ongoing issues. If it wasn’t for Breanna and her great customer service I was preparing to write a 1 star review for lack of communication and missing items. So a big thank you to Breanna, I hope this is seen by management and you are recognised for your service.
I had a great experience with this company. Ordered the wrong size chain for a gift and they happily exchanged it for the correct size. Great communication and very fast response to emails and extremely fast exchange of item. Absolutely beautiful products and gift packaging. Would highly recommend this company and hope to make more purchases in the near future.
I bought a few rings for Christmas gifts and one for myself.When my GOLD PLATED ring arrived I thought it looked pale and on closer inspection I realised I’d been sent the same ring as ordered but in silver.Rather irritated I have sent two messages now - only to be met with radio silenceNote- the silver ring was cheaper than the gold one I paid for and I am still being sent emails encouraging me to buy more!You can do better than this Lilly&Roo I’m disappointed!! :-(
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
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