I was bought a necklace as a birthday gift and unfortunately after 3 weeks the necklace broke (it is a gorgeous but incredibly delicate looking). I contacted Lily&Roo to explain and received a super quick response asking me to provide photos of the damage so they could resolve the matter. I sent some photos in and again received a quick response saying that they would get a new necklace sent in replacement, no quibbles at all. Given that this was 2 weeks before Christmas I was expecting that I might have to wait to receive the new necklace but it was sent out immediately and I received it 5 days after sending the initial email. I was so impressed with the customer service and relieved to get my beautiful birthday gift back.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
