Having had my necklace for two years (and worn it since the day my daughter was born), my daughter accidentally grabbed hold of it and the chain snapped near the clasp. Having contacted the Lily & Roo customer service team to ask about repair, they went one step further and offered me a full replacement (despite the necklace being out of warranty). The responsiveness and speed with which this was dealt with was next level - I now have a replacement chain on its way to me in less than 72 hours! Amazing customer service and would highly recommend!
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
