I ordered a small pendant for my daughter, it cost over €200. I paid for shipping at €18.95. But when it arrived, I had to pay over €70 extra in custom charges. I understand having to pay custom charges but over €70 on top of what I paid is crazy.I contacted customer support to see if it was some error but they stated that it says in their website that customers are responsible for any additional fees or taxes when sending overseas and that due to Brexit, they don’t add English VAT to the orders at check-out anymore to orders leaving the country. This allows for each country to add their own VAT when it reaches them. I just want anyone else ordering from Ireland to be aware of this and how large the custom fee can get. Safe to say I won’t ever be ordering from Lily&roo again.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
