Every review I’ve read reflects the experience I’ve had. I ordered two of the same suit that were the exact same size but in different colors. One of them fit just fine and looked great. The other fit slightly differently, but the biggest issue is it’s not the color I ordered. The picture on their website was a bright royal blue and what I received was a deep indigo purple. There was a sticker on the outside of the bag it shipped in that also said purple. When I emailed asking for a refund because I was sent a falsely advertised product, I was given the runaround for probably 10 back-and-forth emails. They would never agree to give me a full refund. It was always a partial refund or discounts for their website. The language the customer service person used was insane - saying things like “we don’t mean to be mean to you” and “ we are trying to get you to accept the product” which is blatant admission to the fact that they are giving me a runaround. They won’t let you physically return the suit because of high shipping cost. I eventually got them to agree to a $30 refund on a $36 suit, but it’s clear they’re just trying to wear down the buyer and not issue a refund at all. What made it worse is they asked me to wait 5-7 business days for the refund to arrive and after 11 days I had not received it. I emailed again asking for an update and they placed blame on the financial institute, but claimed they would reach out for me. Within an hour, I got an email from their website stating the refund had been issued. That means they never issued it the first time! If I had not followed up, I would’ve never seen that money again. The suit that I kept I do like. But if you have any reservations about wanting to return something you ordered, just don’t bother ordering.
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