I received a wool sweater that had several manufacturing defects and requested a replacement. While the customer service responded quickly and courteously, they initially questioned how I washed the sweater, instructed me to return it, and informed me they could only send one replacement. They also stated that they wouldn't be responsible for any follow-up if the replacement had issues. After considering the complicated and lengthy process for obtaining a replacement, I opted for a refund. I'm very disappointed with the quality of the garment and the return/replacement policy.
Claim your business profile now and gain access to all features and respond to customer reviews.
