I purchased a memory foam mattress topper from Lincraft and drove an hour to the Warwick Farm store to pick it up, as I needed it urgently. When I opened the package at home, I discovered it was missing the advertised machine-washable cover—a key feature highlighted in the online product description.I contacted customer service immediately, provided photos as requested, and waited nine days for a response. Despite this, I still don’t have a resolution. It’s unclear whether my product is missing the cover or if the online description is inaccurate, as Lincraft has not addressed this question. To make matters worse, I’ve now been told I need to return to the store for further investigation—yet another inconvenience after already dedicating significant time and effort to resolve the issue.This experience has been frustrating and disappointing. The lack of clarity, urgency, and accountability in handling my concern is unacceptable, particularly for a product I needed urgently and went out of my way to purchase. Lincraft’s after-sales support, lack of communication and care for their customers is not acceptable.(Please note….the instore staff at Warwick Farm store were amazingly helpful when I needed to call them).
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Fabrics, haberdashery, crafts and home furnishing. A decor, craft, sewing and home furnishings retailer.
