Review Time
Went to the Seven Hills branch today to get stuff for our service and found their shop manager to be one of the rudest we have ever come across. She made us feel like we were stealing stuff, telling another staff member to ensure the staff member serving us was scanning everything, whilst standing over our trollies watching our every move at till. Comments made all loud enough that we could actually hear her. We spent $1000 and were made to feel like the entire transaction was a inconvenience. No smiles, no customer service, and she ignored us when we asked her for something or passed us on to another staff member. Not sure why you're working with the public, if you don't like people. It's a lovely little shop, so it's sad the experience can be ruined by one person.
Went to the Seven Hills branch today to get stuff for our service and found their shop manager to be one of the rudest we have ever come across. She made us feel like we were stealing stuff, telling another staff member to ensure the staff member serving us was scanning everything, whilst standing over our trollies watching our every move at till. Comments made all loud enough that we could actually hear her. We spent $1000 and were made to feel like the entire transaction was a inconvenience. No smiles, no customer service, and she ignored us when we asked her for something or passed us on to another staff member. Not sure why you're working with the public, if you don't like people. It's a lovely little shop, so it's sad the experience can be ruined by one person.
Outstanding customer service from Ashley at the Dandenong store. Ashley is always friendly, efficient and goes out of her way to make sure every box is ticked and makes my shopping experience a 10/10. I hope management rewards her exceptional customer service.
It took about 2 weeks from the date of my order for my measly ribbons to be picked and five days for my order to be picked up by AusPost. I understand when they are busy but when I’ve done separate orders during peak time, I’ve had material cut, packed and posted within 24hrs and delivered anywhere between the next day and three days time depending on the store which is fantastic. I am not sure what is going on but oh my gosh, this reminds me of Covid lockdowns all over again.
I have been bombarded with unwanted promotional texts from Lincraft. When I followed the instruction to OPT Out, it would not allow me to do so. I then phoned staff at the Brisbane store. The girl could not comply with my request. Said she would need to speak to her supervisor on another level of store but that she could not either walk up to see her or phone her. She said no-one at the store could cancel my texts even though I gave my name and iPhone number. Turns me off ever buying anything from the store ever again. Just pathetic
I was first in the queue and waited for over 20 minutes while the she-man behind the counter took its time to serve the first customer, the queue behind me getting longer and longer. A second check-out attendant finally deigned to arrive at her post, she was probably having a coffee break at a very busy moment of the day. Shame in you, Lincraft managers. This is my second very bad experience in a fortnight, first one in Belconnen, ACT, this one is Woden, also ACT.
I purchased 3 size width of Calico online from them. They had sent it out all, unfortunately 2 were the same size so I return 1 back to receive the correct size. When I did receive the correct one, it had dirt marks all over the 10metres and got explained the customer service assistant must of dragged it on the floor and I could wash it myself, in total from ordering and wait time was.. 2 weeks of wasted time.
I purchased a memory foam mattress topper from Lincraft and drove an hour to the Warwick Farm store to pick it up, as I needed it urgently. When I opened the package at home, I discovered it was missing the advertised machine-washable cover—a key feature highlighted in the online product description.I contacted customer service immediately, provided photos as requested, and waited nine days for a response. Despite this, I still don’t have a resolution. It’s unclear whether my product is missing the cover or if the online description is inaccurate, as Lincraft has not addressed this question. To make matters worse, I’ve now been told I need to return to the store for further investigation—yet another inconvenience after already dedicating significant time and effort to resolve the issue.This experience has been frustrating and disappointing. The lack of clarity, urgency, and accountability in handling my concern is unacceptable, particularly for a product I needed urgently and went out of my way to purchase. Lincraft’s after-sales support, lack of communication and care for their customers is not acceptable.(Please note….the instore staff at Warwick Farm store were amazingly helpful when I needed to call them).
Jan 3 ordered a heavy duty sewing machine "members"price which was almost half normal price. Jan 8 received email saying order was delayed. Jan13 received email saying order was still delayed and they were trying to source the machine. Called to find out what was happening and was invited to seek a refund, which i did. I suspect Lincraft could not source the machine they had sold and were very happy to cancel and refund the order. Do NOT trust Lincraft, they seem to be unreliable at best. WIll never purchase anything through this mob again
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Fabrics, haberdashery, crafts and home furnishing. A decor, craft, sewing and home furnishings retailer.
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