I was after a specific colour in Polypoplin Material, the pics of Fabric on the website are not great. I rang & enquired, was told the name of the colour I was after, ordered it & another similar in hopes one would be what I required. It was, so I went ahead & made a re-order of the colour I needed (paid postage again). When order arrived, it was the incorrect colour. I rang, again, to make sure I had been given the correct name of the colour I was after, sent pics. Was told I was correct & another re-order was sent out. Arrived, Wrong colour again. I did not want a refund, I needed that material. This has been going on for over a month. Because it was taking so long to get this right, I decided to make another order, pay for postage again, the correct colour came this time. So I know they have it in stock, but for whatever reason they were incapable of sending out the correct re-order after weeks of emails, pictures, phone calls. Today, against my wishes they just put through a refund - I still need that material. Beyond angry & annoyed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fabrics, haberdashery, crafts and home furnishing. A decor, craft, sewing and home furnishings retailer.
