This was my first experience ordering from the company, and I was quite let down. The two stars are not for the product itself but for the customer service received. I reached out via email twice regarding my order and faced issues accessing my account. I did not receive an order confirmation upon placing my order and struggled to set up my account. Although I eventually got a response, it wasn't the information I required. I was informed that the order confirmation was resent, but I still didn't receive it. I understand the busy nature of the holiday season, but there should be a contact number or live chat option for customers to communicate directly.
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