I have ordered online before without any issue. Unfortunately this time round my order wasn't sent as the tracking on Royal Mail says "We're expecting it". After a week and I contacted Lindt via their online mail. I got a respond the next day stating that they were unable to locate my parcel, suggesting it got lost in transit.Then disappointingly says they were unable to process a replacement order and would raised a refund. (So they lost my order and I don't get a replacement)And frustratingly, it will take 5-7 working days for the refund payment. My payment went through in seconds and I have to wait a week for a refund. Lindt will loose customers with this kind of service.
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Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love.
Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.
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