Product contents melted and smeared inside packaging. After a month of determined attempts to get Lindt to engage (they are appalling), on 9 September they wrote, "I have issued a full refund for your order .... The refund will be processed within 3-5 working days." No refund received and two follow-up emails sent to them a few days ago have simply been ignored. They are the gold standard in atrocious customer service.Update 8 October: never received the promised refund: this company's customer service team operates like a third world business unit.Update 15 October: Lindt has appended a response to say that they understand their customer service team has been in touch to resolve the matter. They have not. The promised refund has never been received. This is tantamount to dishonesty. Lindt's response on here is simply to fool readers who rely upon these reviews that they care about their service level: they do not. Shame on Lindt.
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Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love.
Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.
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