line2.com

Consistently Unreliable Core Features

Consistently Unreliable Core Features. Line2 no longer connects to Google Contacts. The basic network connection fails often for no reason, so I have to exit and reopen the app to see new activity. Drop down menus fail. Text messages are laggy and scrambled. All of this has all been broken for years. Now, the app crashes upon opening on my otherwise well-functioning Win11 laptop. No fixes in sight for any of these issues. If it weren't for logistical switching costs and my fear of them screwing me over with respect to the phone number, I'd leave Line2 in an instant.EDIT TO LINE2's REPLYForgive my skepticism with respect to your reply. I have already had MANY support threads with Line2 going back quite a few years. No bug mentioned here has ever been fixed. I think Line2 has (a) given up and (b) chosen not to admit that they deem my Line2 version unworthy of support. As for the more recent and showstopping Win11-app-crashes-completely-during-login bug, that has been dragging on for 3 weeks now. After waiting 4 days for a reply, I got an email from Line2 support telling me to be patient.How am I supposed to conclude anything other than this record reveals Line2's true intentions and the reply is just PR/marketing/advertising/salesy BS?Line2: Stop the hollow words of support. Instead, make your software reliable.P.S. I just went through my email support threads with Line2. It reminded me of another brutal Line2 failure: They deprecated outgoing texting *completely* and permanently without telling me. Support said they had to do it to protect their network and offered no explanation for why they couldn't warn me in advance (but could keep charging in full). They also said I could switch Line2 platforms, but the transition would involve between seven and THIRTY days without the phone number working. This is what prospective customers should expect.

Date of experience: Sep 30, 2025