Review Time
I am facing difficulties sending texts due to the new requirement for a tax number. For 40 years, I have successfully used my Social Security number instead of a tax number without any issues from the IRS. My tax advisor has recommended that I keep using it to avoid complications. It seems there is no valid justification for this change. I believe I should be allowed to continue using my Social Security number, and since I can no longer send texts, I think a discounted rate for the service is warranted.
I had written a review how Line2 punished existing customers by secretly putting them on a Legacy plan and charging them more--I accidently found out by getting sick of paying more and more. BUT it gets worse. I tried to port out and I can't . . . the new company says I need a "pin" #. Yep, there is a secret number that only Line2 knows and they aren't giving it to the new company and they aren't answering my phone call. Does this seem legit ? I will add that I emailed Line2 several times and finally got the "secret" code. My question to their response: why be secretive and difficult. Why not lay this out on your website. I couldn't believe the response for the new carrier: "we can't port because Line2 won't let us, so we need the pin from you". BUT I had never heard of the secret pin. NEVER. Line2 has excuses for being secretive. Unbelievable.
1) Their promise of price staying at $14 is now $28 is broken.2) App has so many bugs. Most they never fixed and I don't see them trying above reinstall which never fix anything.3) Address book sync stop working years now, keep getting errors to connect it and they told me they are aware of the issue, they never fixed it.4) Many more issues, most recently it's trying to force me to link to my cell phone number like other phone service and I do not which to make or receive calls on my personal cell.
Consistently Unreliable Core Features. Line2 no longer connects to Google Contacts. The basic network connection fails often for no reason, so I have to exit and reopen the app to see new activity. Drop down menus fail. Text messages are laggy and scrambled. All of this has all been broken for years. Now, the app crashes upon opening on my otherwise well-functioning Win11 laptop. No fixes in sight for any of these issues. If it weren't for logistical switching costs and my fear of them screwing me over with respect to the phone number, I'd leave Line2 in an instant.EDIT TO LINE2's REPLYForgive my skepticism with respect to your reply. I have already had MANY support threads with Line2 going back quite a few years. No bug mentioned here has ever been fixed. I think Line2 has (a) given up and (b) chosen not to admit that they deem my Line2 version unworthy of support. As for the more recent and showstopping Win11-app-crashes-completely-during-login bug, that has been dragging on for 3 weeks now. After waiting 4 days for a reply, I got an email from Line2 support telling me to be patient.How am I supposed to conclude anything other than this record reveals Line2's true intentions and the reply is just PR/marketing/advertising/salesy BS?Line2: Stop the hollow words of support. Instead, make your software reliable.P.S. I just went through my email support threads with Line2. It reminded me of another brutal Line2 failure: They deprecated outgoing texting *completely* and permanently without telling me. Support said they had to do it to protect their network and offered no explanation for why they couldn't warn me in advance (but could keep charging in full). They also said I could switch Line2 platforms, but the transition would involve between seven and THIRTY days without the phone number working. This is what prospective customers should expect.
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Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
