Many previous reviews highlight their terrible customer support, and I can confirm it’s the worst I've encountered. I ordered online after a recommendation from a store associate while visiting and received the wrong item. Now, I can't reach anyone to process my return within the 30-day window; it's been a week. I've called customer support, sent emails, contacted the nearest store, and messaged on social media, but no response. My only option left is to drive two hours to return the item. I'm so frustrated that I doubt I'll order from them again, which is unfortunate as I prefer to support local businesses.
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