I ordered 2 sets of new dishes back in december of 2025, they arrived...in a comforter box that was beaten up...no "FRAGILE" sticker on it...nope, its just a comforter, so we can toss it around....yep, you guessed it, broken dishes inside. I submitted a claim to receive "WE have high call volumes at this time"....that was 2 month ago...I got one email saying "we haven't forgotten about you" over a month ago...off to chat to reach out again...somebody will be in touch with you..nope. Absolute horrible service, packing in a comforter box is a joke and now I have 2 incomplete sets because a dish was broken in both sets. Never again. I had HOPED spending my money in Canada ( ELBOWS UP) was the right thing to do, but clearly they don't care about their clients.
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