I was charged for my vehicle supposedly traveling through a toll. It took over 30 minutes on the phone to register my concern. I had to provide photos of my vehicle, which later revealed the toll entries were due to human error. During a follow-up call, I was informed of the outcome, and despite asking the representative to repeat the information, I received no apology or assurance that steps would be taken to prevent a recurrence. The lack of competition for this service is apparent.
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