Years of incompetence; I’d get a better deal from a broken mirror! Tags I returned two years ago remained on my account, and now they want me to pay for them. I ordered a replacement tag, but it never arrived. The call center operator was rude, insisting that even if the tags were lost in transit, 'they would know.' They spoke over me, unable to deviate from their script, then 'waived' the lost tag fees as a 'one-time courtesy' while attempting to sell me additional services. It felt like I was talking to a robot. Let's see if the new tags arrive this time. I’ve been charged video matching fees for a car I sold two years ago. They need to improve!
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