I booked a round-trip flight from Seoul to Bangkok (April 5 – April 15), but due to personal reasons, I needed to change my travel dates. Unfortunately, my experience with this airline has been extremely frustrating.I tried contacting customer support through multiple channels — email, phone calls, and even WhatsApp — but received no response at all. No one answers the phone, and there is zero communication from their side.I also attempted to modify or cancel my booking on my own, but even that option does not work properly. The system does not allow me to make any changes, leaving me completely stuck.It is very disappointing to see such a lack of customer service and support, especially when dealing with something as important as international travel. I feel ignored as a customer and would strongly advise others to be cautious when booking with this airline.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.