Booked flight Tual-Ambon-Jkt on Sunday 28, discovered a week ago that Ambon-Jkt was cancelled without notification. Tried to reschedule the flight to Saturday, got stuck in the whatsapp communication, never got any answers. Then the flight on Saturday was rescheduled but from the message it's unclear how and what, and again question for clarification whatsapp refers me to a bot and then to an officer who never appears online. This airline is just incredibly unapproachable, haphazard and crazy.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.