Paid £127 each for a direct flight across Indonesia to avoid transfers and delays only to be "rescheduled" onto a flight with a transfer, which was then "rescheduled" later, and then delayed twice. Exactly what we paid extra to avoid.No compensation. No accountability. Just robbed of our product and given something totally subpar in return. It is like paying for a ferrari and receiving a fiat panda with no money back.Rude staff in the airport.Rude staff on WhatsApp.Rude staff on email.If this was in a different country, there would be stricter rules in place to avoid companies acting like this.Robbed.Fraud.Scammers.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.