I booked a flight from Bangkok to Chiang Rai and contacted Thai Lion Air 20 days before the flight date to cancel my booking and request a refund according to their own fare conditions.Their customer support responded by telling me the ticket was not refundable and that I am only entitled to receive the taxes back. This completely contradicts the expectations set when booking the ticket, and their explanation was vague, unhelpful, and showed zero effort to resolve the issue fairly.To make matters worse, they didn’t bother to tell me how long the tax refund will take, and there has been no clear communication afterward. I’m left waiting indefinitely with no timeline, no transparency, and no sense of responsibility from their side.This experience has shown me that Thai Lion Air’s customer support is unreliable and unprofessional. I’m writing this review so others know what they might face when dealing with cancellations or refunds.I strongly advise future passengers to be cautious when booking with Thai Lion Air. This level of service is simply unacceptable.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.