Sadden to see the failed service fromReview . Still give it a try just to find my bad expereince on JT 780 1.10pm flight.we were waiting at the gate and probably with bad announcement and having another flight at its gate with so many pax seating around.At 1300 go to counter and ask why 1.10 flight is still no calling or delay. Just surprise to be told flight gate close and awaiting to take off.No choice we rebooked with Customer service to go on alternative mean. Re booked JT 589 8.30 pm to JKT and book JKT to Palu on Ga at 0220 am 27Sep .Then to be inform of flt delay fir two he then to three hour.The announcement was clear by fro first delay to final delay and only then given some food and cup water.Good but not good wish there be an officer or cssv to be helpful.Has cost much anxiety and I do hope I catch my connecting flight. Write this from my seat 19D
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.