Customer care does not exist.Only a list of pre-compiled unuseful answer.I had to cancel two flights due to serious family matters, I asked several times to cancel, I had no right to a refund and I just wanted to cancel the flight to ask a refund to my insurance company (they asked me a prove I was not on the flights), it was not possible.They're making fun of me, unreliable and unprofessional.I will never book a ticket with them again.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.