I had a very disappointing experience with Lion Air/Wing Air. On my recent flight from Kupang to Rote, I was charged extremely high fees for transporting my surfboards – far beyond what I have ever experienced with other airlines in Indonesia or internationally. When I tried to seek clarification via email and WhatsApp, I only received automated, AI-generated replies that did not answer my questions. Even when forwarding my complaint to local branch offices, there was no proper response. It is very frustrating as a customer not to be able to reach a real support representative to resolve a legitimate concern. I hope Lion Air takes this feedback seriously and improves both transparency of fees and accessibility of their customer service.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.