Very poor customer service with my pregnant wife. We were told to wait at customer service area so she could be checked by a Dr before the flight. We waited for over 1h, and asked multiple times for an update. Eventually someone more senior took my wife to see the Dr. by the time she was ready, it was final boarding call. no water was available in the waiting area, and none available on the flight also. My complaint were just met with a copy paste answer.. Lion Air doesn't care
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.