Once a 6 hour delay with no warning, no refund, no explanation. Another time flight canceled with no explanation. Then... From 3pm to 11pm to get attention in the chat for assistance. And what did they do? Nothing. Assistance kept the chat active without even answering me and my problem wasn't even difficult, in fact, very simple but only they could fix it. They have exorbitant prices, really much higher than American or European airlines, paying their employees a third of what you pay in Europe and the United States, paying less taxes, and therefore they have an immense profit but they don't offer any guarantee and no assistance.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.