Booked a flight with Lion Air. The website is super slow and unstable. After booking, I was sent back to the home page with no confirmation. I did not receive an email and the money was shown as pending on my account. After half a day, I decided to book again, as I figured it did not go through. There were no more spaces left for the flight I booked (which is why I felt in such a hurry). So I decided to book for the next day. The instant I was done, I received BOTH confirmation emails. So now I had two flights on two different days. I contacted support, but they say it is not a double booking because of the differing date. So they make me pay a 25% fee for the cancellation. Terrible customer service, terrible website, never again. Hope the flight turns out okay...
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.