Now, I am a patient person and one who travels quite extensively, around 15 international long-haul flights a year. Occasionally, for a quick flight I go via a LCC (low cost carrier). Usually, AirAsia. However, I have been on a few LionAir flights ex BKK and Bali (for a domestic Indonesian flight) have been really pleased. This changed this week when I had a rather interesting "discussion" with ground crew who wanted to charge 65,000 IRP (say $5 US) per kilo on NOT the overweight hand luggage, but on the total hand luggage weight. Now, I am not averse to this IF its fair and reasonable, but firstly, to charge this on the total weight is unprecedented, but it gets worse: all we had to do was unpack the additional items and STILL take them as hand luggage !! Please, can anyone explain this logic?It gets worse: transit was in another domestic Indonesian airport and as per usual, we expected to just remain on the aircraft awaiting new pax to board. No. We were told it was a different aircraft and that we had to take all our luggage and disembark. Lies. We reboarded 40 mins later on the same aircraft. What I would like to say was that the cockpit crew were first rate. Bad weather, a lot of turbulence etc but on landing, the pilot did a superb job. Cabin crew ex Bali were OK...ex Kartajati(Bandung) were excellent. I would have given Lion Air a 5 star rating if we hadn't experienced the situation in Bali and with the Bali cabin crew.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.