Lion air’s website makes booking a flight next to impossible. When I went into a lion air office to ask for help with my booking on an iPhone, the girl there laughed at me for even trying. She did the booking for me at her terminal. When finished, I quickly wanted to confirm the 20kg checked luggage that lion air still shows on their website. She said that that information was wrong, as lion air had been charging for all checked luggage since January 2019, to the tune of more than the price of the actual ticket. The flight departed an hour late, because during check in, every passenger got to the counter with baggage, only to be told they had to pay for the checked luggage, then received a paper slip with the weight, with which they had to walk to the other side of the airport to pay the fee (only one cashier for the whole airport), then come back with the receipt and complete check in. Took about 12 minutes per PAX!!My travel buddy tried to buy a ticket at the airport, but was told the flight was full. However I was already on said aeroplane and could see many empty seats, so I phoned my buddy and told him to insist. He did, and was told he could get a ticket if he paid a bribe! Then he had to pay twice the fees for his checked luggage, because they knew he really wanted to fly. Terrible airline! Avoid at all cost
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.