A return flight from Surabaya to Toraja Airport costing 600€ for two adults has turned into a nightmare of buying 4 additional tickets valued 1500€ (not refunded) in order to travel. Continues changes to schedule, staff very unprofessional, apps and website full of bugs, wrong information to customer. My holiday was completely ruined and I spent hours to fix the problem myself ( buying, obviously, new tickets each time)
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.