This is THE WORST airline I have ever flown and that is saying a lot because I have traveled with dozens of regional airlines on every continent (safe for Antarctica). I had booked two tickets on a DIRECT, MORE EXPENSIVE flight a couple of months before the departure date. 10 days before the flight, they canceled my original flight and rebooked us on a flight that was scheduled for almost 8 hours earlier. It departed 30 minutes after we got into Jakarta, making in impossible to catch seeing how we had to go through immigration, collect our bags, and get 3 miles away to another terminal. After a FULL WEEK of me emailing them daily, they finally rebooked us to a NON-DIRECT flight that was in the middle of night, so we lost $125 for our non-refundable hotel room we had booked.THIRTEEN HOURS BEFORE DEPARTURE, they canceled that flight and rebooked us automatically on the same flight I had already told them we couldn't make. I try to contact them within 10 minutes of receiving the cancelation email and go on to send them FIVE EMAILS which they never answer on the day of our flight. Luckily, my husband somehow manages to get in touch with someone on WhatsApp after waiting for over two hours for a chat response and we are then rebooked on an even worse flight, with a layover (9 hours instead of the 3-hour direct one), that is much cheaper than the original we booked, not to mention the $125 we lost for our non-refundable hotel room because of flight cancellations.The second leg of the flight we were rebooked on is now 4 hours delayed and it is entirely unclear why when the plane is right outside and your staff has offered no apology or explanation, no refund, no nothing.If you want to get ANYWHERE, it is imperative that you do not book with Lion Air, Thao Lion Air, Batik or any airline in that atrocious "family".
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.