I booked a return flight with Lion Air from Jakarta to Sorong via travel agent (Opodo). On all agents websites both flights were listed as DIRECT FLIGHTS. I also added and paid for an additional 20kg of EXCESS LUGGAGE for both flights (scuba gear).After payment conformation Lion Air sent me the eTickets stating STOP OVERS for both flights in Ujong Pandang without lsiting the excess luggage I paid for.Opodo (which is not helpful anymore) said the airline must have changed the flights (haha, a big joke since they still lsit the flight everywhere as being direct), they can't do anything and if I have to pay for excess luggage at the airport they would re-imburse me. Opodo refused to cancel my booking and to re-imburse me for that or the excess luggage I have already paid there.Lion Air referred to its webpage where these flights are listed with stop overs (but at all agents they are listed as direct flights) and insisted the excess luggage is not in their system. Even confirmations by the agent that excess luggage was paid for did not convince them.Lion Air Indonesia is unorganized, unflexible, not helpful and does not co-operate with its agents. I would never ever again book flights with them and can only recommend to avoid this airline by all means.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.