DO NOT BOOK FROM LION AIR OR FROM ANY COMPANY OWNED BY THIS GROUP!!! This company CLEARLY aims maximizing the tickets selling with the minimum possible number of flights. I have been in Indonesia for two weeks and had 2 internal flights booked with them, none of the two (!!) respected the original schedule and the second one was rescheduled THREE TIMES. Basically, if you decide to fly with this company you don’t know WHEN (and if) you are really going to fly and have to keep yourself free and ready the whole day waiting for them to decide at which time they are going to fly you. If you try making some programs.. they will definitely blow them up. I have never seen a more UNRELIABLE flight company in my entire life. Furthermore, they only advise of the flight changes with an email with NO SENDER, and NO SUBJECT, which is impossible to notice if you are not aware of this as I was the first time.But the worst has yet to come.. if it should come to your mind to change or refund a rescheduled flight, be aware of the fact that CUSTOMER CARE IS A COMPLETE DISASTER. They only have a whatsapp dead-end chatbot which doesn’t help you at all, and an email where they reply with pre-set messages. It is totally IMPOSSIBLE TO HAVE DIRECT TALK WITH ASSISTANCE. If you care about your holiday plans, do yourself a favor and STAY AWAY FROM THIS COMPANY. Hope that they will go bankrupt because that’s what they deserve for the scammy service they offer.
Claim your business profile now and gain access to all features and respond to customer reviews.
PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.