Cannot reach customer care. Spent hours trying to change my return flight...Over the phone with Batik, who changed it but said I had to contact Lion to pay for it....only through WhatsApp, (spent hours on WhatsApp waiting for them to reply only to get a message that I didn't respond to their text quickly enough) or email (no response). Finally, they sent me a payment link that didn't work, then said I had to drive to the airport a week before my flight in order to pay so that my ticket would not be canceled. At the airport, they said they couldn't take my money or credit card. They finally reached a supervisor by phone who took my payment after hours at the airport. Terrible customer service.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.