I wanted to buy a ticket from DPS to KNO but their website was not working properly. I tried with four different browsers and two different computers. After choosing the departure, destination and date, I clicked on the search icon to continue and... nothing, blank page and endless waiting.Then, I wanted to buy a ticket from Batik Air (Lion Air group), but unfortunately at the checkout I couldn't enter my credit card number because their website only accepts 1 digit!Then, I wanted to change my flight schedule, but their website asked for a booking reference number, which I didn't have because they only provided a QR code, I only have the ticket number. Also, even with the PRN code that was given to me via WhatsApp Help, the page that is supposed to be used to reschedule a flight, did not recognize my PRN code, so I couldn't recover my flight!Then, I learned via WhatsApp that my flight was rescheduled, but no one informed me. If I hadn't tried to change my schedule, I would have missed my flight. Eventually they informed me, but just one day before the flight, what were waiting for? Then the new flight was at an inconvenient time for me, but as I said, I couldn't reschedule it due to their broken website.Then, I changed my flight JT963 from Medan to Denpasar. However, when I searched for my reservation, the date was still the old one. Also, their app couldn't find my reservation, if I searched for both the old and new date, it couldn't find it, nada.Then, my flight JT 963 was supposed to depart at 9:40 from KLO. Then I got the information that it was delayed until 11:30. Then at the airport it was 12pm. Then it was almost 12pm and no plane. I asked at the airport gate and they didn't know. Nobody knew anything. And their Whatsapp help doesn't give the possibility to see the time.Then, when I finally flew from Medan to Yogyakarta, one of the rows of seats was not available, it was clearly ruined, the plane was in really good condition.Then, there was a mask on the floor, did the hostess take it? Of course not, she didn't care, she was probably used to garbage.This is the level of professionalism that Lion Air shows. In every aspect: website, app, staff, planes. Everything. Only when I managed to communicate with them via email were they friendly and professional. Not enough, too little.Now, this list says it all. If you can, do yourself a favour, AVOID this airline. I have flown in over forty countries, I have never experienced such a disaster. No wonder there are fatal accidents.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.