I booked in march a flight from Raja Ampat (Sorong airport) via massakar to Bali for 24th august (flight number lion JT 945 and JT 747). 5' before departure from Sorong they delayed the first flight to Massakar and we were informed that the connection was lost. In Sorong the clerk at the office proposed two options 1) a route via Jakarta arriving in Bali at 6 morning of the day after and 2) flight the morning before from massakar to Bali at 8:30.We took five minutes to think what option was best. Then the guy told that option 1 was not possible and that maybe there could be a chance that the flight in massakar could be delayed accordingly and refused to to new tickets for the 8:30 flight. When we arrived in massakar the flights were sold out and they offered a flight at 16:20 of the day after (yes 24 hours after the original flights).The guys were not able to speak English and when we asked for a refund said the only option was to go at their hotel (SuperOYO 1633 Hotel Darma) and wait. The nightmarish part starts now: we were in a room full of mosquitoes, spiders and I do not know what animals. We did NOT have any clean linens and towels and I got them only when I when I literally cried at reception. No food available. And the room was without shower.We were too tired to look for another hotel (it was 22)All the time we reached to them to find a solution they never communicated in English or clearly with us.I am writing this review while I am hoping to fly my next flight to Bali. NEVER take a flight with them, if you can choose only use Batik Air.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.