Lion air: Worst customer service ever! I never met such awful people, definitely not helpful.We bought the tickets online and paid for them, but when we arrived at the airport they told us we haven’t paid. When we showed them the receipt, they told us ‘we took to long from the booking of the tickets to the payment’ and that they could not do anything and just to contact the client service online. We texted them and after 1 day still no answer.. do you think we’ll get our money back?
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.