Thank God we”re arrived safely that’s probably this airline earn one star. let me explain again,I did made a review with my first reason but later on I need to do second review second reason for one and last flight Hear me out pls.. unfortunately my husband left un intensionally his cell phone on the plane , he already file properly procedure lost and found paper to the office lion air by the ngurah Rai airport with certain number via what’s up app to contact in case they found it. While we were still present at the airport they said they couldn’t find it, then we left the airport, then before we left Bali we visit the office and they said couldn’t find it still, now we are back to the mainland some how my husband find out that lion air person texted him and and sent him messages through what’s up app to the phone number that was missing.. my point is..how can we communicate with lion air through the missing phone number and what is the purpose of filing missing paper for lost and found in the office which we provided certain number so we can communicate??!!….sure if they communicate with us through the number that we already provided in the list and found paper probably we already got his phone back before we left Bali.. I don’t get it how they work properly and communicate properly, today my husband sending messages asking if lion air able to send the phone to the mainland where we lives,and he agreed to pay the fees for that… I hope lion air crews that involved in those processes and handling this case get the message and able to send it back to us , it is our property. Thank you we”re at flight jt926 on march 21 , 2023 supposed to be inbound at 1300 but got delayed 4 hours. Worst experience flight.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.