We had booked a short trip from Bangkok to Phuket with this airline. Never had such a bad experience with a flight before... First of all, our flight was canceled without us being informed about it. We only see it when we arrive at the airport after driving a taxi for an hour. After that, it's obviously our responsibility to inform the staff that their flight has been cancelled, which is behind them. Instead of finding a new flight, they say we have to leave the next day instead.. (because they are probably interested in keeping the earnings in their company) we ask them to find a flight the same day. This can easily be done. However, they screw up our luggage, which we had also paid extra for. They start fumbling with the fact that we have a kilo too much in one suitcase and a kilo too little in another.. therefore everything has to be messed around and moved around.. some of the luggage even has to be put in carrier bags so that we can walk around with that, instead of it staying in the suitcase.. last but not least, we have to pay for the refund ourselves, even if it's a mistake on their part. Really bad and unprofessional treatment of customers.. stay away from this company..
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.