To avoid. The experience couldn’t be worst. Our flight was cancelled 1 week before the departure without a flight reschedule and no refund option, so they kept our money. We tried to contact them from Europe and it was impossible and all in Indonesian. We went in person to their office at Lombok airport and they said that we had to do it by the website. I don’t know why they have an office if they are useless and solve none of your problems. If you want to have some peace and pleasant holidays do not book your flights with this company.
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PT Lion Mentari Airlines, operating as Lion Air, is an Indonesian low-cost airline.